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Watling
Mentor

start to get this message

getting HTTPs issues and message ref err_connnection_timed_out..


been reading and it leads to a fluxuation in speed - how do i solve

5 Replies
schnapps
Legend 5
Legend 5

Hi @Watling 

Is it happening on all websites or just certain ones ?

Watling
Mentor

Many! But not all

schnapps
Legend 5
Legend 5

Hi @Watling 

You could have a play around with the Broadband Buddy Settings on your online NOW account and under custom type in the url address for the website in the allow permission box.

I would also be tempted to try a reboot on your NOW Router to see if that makes any improvement.

If they are legit websites and not blocked by the ISP then maybe try phoning the NOW Broadband Team for further assistance and help.

Have you got their telephone number? 

 

Watling
Mentor

Authentication Failed.

  • Authentication Ticket Mismatched, failed authentication.

 

also connecting to the router I get a cant connect message then after a minute it connect...whats the number for tech support

schnapps
Legend 5
Legend 5

Hi @Watling 

Is it happening on all your internet browser devices or just something like on your PC.

If on a PC i don't know if there is anything on this link internet article helps in anyway.

https://www.hostinger.com/tutorials/fix-err_connection_timed_out 

Anyway here's the telephone number for the NOW Broadband Team on the link page below (they close at 8pm and reopen at 8am).

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1