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Anonymous User
Not applicable

speed issues

hi

i spoke to someone last week as i was only getting 18mbps when i should be getting atleast 50 well the guy couldnt find a issue but not long after getting off the phone it went up to 35mbps but today im back to 16mbps im getting really irritated im paying for fibre and getting broadband speeds

 

 

 

i really think i need a engineer visit as this is unacceptable and also i think i should be refunded for last months bill because of the slow speed i was garunteed 51mbps and i only get 16 to 18 apart from a few days of 35 my upload speed is around 16

 

im running a wired connection with cat 6 cable and i have tried 3 different computers my main computer is a very high end unit and there is no issues with it i even took the pc to my mothers house she has virgin media i was getting over 100mbps then when i went back home back to 16 its ridiculous

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