slow internet

[Chorton]

My internet is incredibly slow.  I have turned the rooter off, disconnected everything and it is still really slow.  Apparently there are no service issues. 

[gavs82008]

@Chorton 

Think you meant to say router 😜

Have you tried an Ethernet connection?

For wifi have you split the bands? You can also do a factory reset to the router.

https://help.nowtv.com/article/improve-broadband-speed

[Chorton]

Is it possible that a human being from now Tv can call me? My Wi-Fi is incredibly slow. I have ran a test and it says there are no problems 

[RoyB]

@Chorton 

We are all customers like you here; Now employees do not engage with us on the Community. And even if they did, I doubt they’d call you 😢

But you can call them, for Broadband issues like this. On 150, if you have a landline telephone handy.

Or on one of:-

0330 041 2518, 0330 041 2462, 0330 332 3050, 0800 759 1213, 0330 041 2473

I suggest that you be able to quantify ‘incredibly slow’, as a percentage of the speed you were guaranteed, and it will help you to avoid Now passing it off as a WiFi issue if you can measure it on a device wired to the router with an Ethernet cable, if you can. Otherwise, ensure you have a WiFi speed measurement taken as close to the router as you can physically get.