slow internet connection

[Anonymous User]

Anyone noticed today that things were unbelievably slow?

This morning I repeatedly got readings of less than 0.35 mbps down and 0.84 mbps up.  Reset the router and things improved to 2mbps down and 5 up.  This evening I`m getting 4.45mbps down and 7.07 up.  No where near the 18.6 mbps guaranteed.  

Is something occurring?

[gavs82008]

@Anonymous User 

Can I assume you’ve had NOW broadband for a while and today is just a slow day?

[Anonymous User]

Been with Now for a month or so and the speed has definitely decreased over the past few days.

Speeds (5 tests this morning) now down to 1.8mbps  but has reached  3 and a 4 mbps with one test this morning reaching an almighty 6.9!!!!! Dismal! 

Whilst the pc operates over WIFI I would still expect speeds in the teens is I an promised 18mbps.  I certainly was with BT.

[gavs82008]

@Anonymous User 

Have a nosy at this link, read the section on splitting the Wi-fi band.

https://help.nowtv.com/article/improve-broadband-speed

[Anonymous User]

slowed again now down 0.41 and up 6.7 !!!!!

[gavs82008]

@Anonymous User 

Give the broadband team a call to see what they can do for you.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

Give us a call on 08007591213 to speak directly to a NOW advisor.