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slow broadband sync speed

Hi, I am a Super Fast Fibre subscriber but have just carried out a speed test (as it seems slow) and I am only getting a download speed of 11669 kbps.  I am supposed to get a guaranteed minimum of 29mbps, what do i need to do to get an improved service?  I have tried contacting nowtv but just seem to be stuck in a loop of testing connection/line speed without being able to actually contact anyone...


I have had the line for 3 years now.

Legend 5
Legend 5


Have you tried another router?

What connection are you using, Wi-fi or ethernet? Are you able to get any better speeds over ethernet?

FYI that I do not work for NOW, just a NOW customer trying to help
Elite 3

The guarantee is on the sync (or access line) speed, so what is that?

Broadband download and upload speeds explained (