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johnr1975
Advocate

router interference

Hi

i have just moved over to now broadband and have the now hub 2

This might seam a strange one but, when i have the box on, my amazon stick doesnt work powered from the tv. i have to plug it into a power socket,

also when i placed the router where my old one was (next to tv Ariel wall socket) i get no tv stations.

is the router causing some type of interference?

2 REPLIES 2
redchiz1
Champion 2

Probably. Have you tried positioning it elsewhere?

RoyB
Legend

@johnr1975 @redchiz1 

I’d try positioning it in a dustbin, or at least back with Now when they send you a new one, as it sounds as if this one is putting out serious RF interference.

But certainly, start by talking to the Broadband team on 0800 759 1213, to see what they have to say,

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.