cancel
Showing results for 
Search instead for 
Did you mean: 
Joe1974
Occasional Poster

re: Poor broadband speed request to reprofile to 3db fastpath please

Dear Sir/Madam

 

I am experiencing poor broadband speeds, router stats are:

 

Downstream is 3754kbs

Upstream is 605kbps

Also I am on ADSL2+ Annex A.

 

Please can you ask your tech support department to reprofile my line to:

 

3db fastpath, ADSL2+ Annex M as my exchange supports Annex M.

 

I should be getting at least 5000kbps on this line, as I did with my previous ISP.

 

Many thanks

 

Mrs Roberts

 

0 Thanks
Reply
2 Replies
NOW TV Team Tony-D
NOW TV Team

Re: re: Poor broadband speed request to reprofile to 3db fastpath please


wrote:

Dear Sir/Madam

 

I am experiencing poor broadband speeds, router stats are:

 

Downstream is 3754kbs

Upstream is 605kbps

Also I am on ADSL2+ Annex A.

 

Please can you ask your tech support department to reprofile my line to:

 

3db fastpath, ADSL2+ Annex M as my exchange supports Annex M.

 

I should be getting at least 5000kbps on this line, as I did with my previous ISP.

 

Many thanks

 

Mrs Roberts

 


Ok Mrs Roberts, i will email you now and we can discuss this further @Joe1974

0 Thanks
Reply
Highlighted
NOW TV Team Tony-D
NOW TV Team

Re: re: Poor broadband speed request to reprofile to 3db fastpath please


wrote:

wrote:

Dear Sir/Madam

 

I am experiencing poor broadband speeds, router stats are:

 

Downstream is 3754kbs

Upstream is 605kbps

Also I am on ADSL2+ Annex A.

 

Please can you ask your tech support department to reprofile my line to:

 

3db fastpath, ADSL2+ Annex M as my exchange supports Annex M.

 

I should be getting at least 5000kbps on this line, as I did with my previous ISP.

 

Many thanks

 

Mrs Roberts

 


Ok Mrs Roberts, i will email you now and we can discuss this further @Joe1974


Nevermind, i can see you've already got in touch Smiley Happy

0 Thanks
Reply