So I signed up with NOW with a go-live date of 15th Feb. The activation didn't actually take place that day, but luckily my old provider was still active. Anyway, NOW went live on the 15th, instant switchover as soon as old provider cut out. No problems there.
Since that day, I've been getting texts multiple times a week (some weeks almost every day), plus emails, stating that there has been a delay on the order. I've replied to the email as suggested at the bottom of the message ("To in touch, reply to this email...") but nobody ever replies.
My Account on here shows that the line is still not activated yet, including when I run technical checks - however if I do a check on who my ISP is, it says "Sky Broadband" which makes sense as they own NOW.
Obviously I am pleased to have working broadband, but I am a bit concerned that I am yet to be billed (as they seem to think I am not connected yet) - don't want to end up with a big bill all in one go if they decide to backdate etc.
Has anyone else ever had this issue? Sorry for the ramble!