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Rick1234
Occasional Poster

"That doesn’t look right. Have another go. Make sure you use the same details you gave on the phone"

When entering details to confirm my order, I get this message. I'm definitely entering the right details and NOWTV have told me to wait til midweek and if it doesn't work by then to ring again.

 

Is anyone else having this problem?

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7 Replies
ukbobboy
Mentor 5

Re: "That doesn’t look right. Have another go. Make sure you use the same details you gave on t

@Rick1234

 

Hey Rick

 

Are you using any non-alphanumerics in your password, such as $, %, &, <, >, etc., because the Now TV system has a problem with them.

 

 

UK Bob

Rick1234
Occasional Poster

Re: "That doesn’t look right. Have another go. Make sure you use the same details you gave on t

No I've not got any in my password. The details it's asking me to confirm are my account number, digits of the card I used at checkout and my postcode.

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WillRiches
Occasional Poster

Re: "That doesn’t look right. Have another go. Make sure you use the same details you gave on t

I'm also having this issue. Very annoying and doesn't promote much confidence in the platform. Hoping this gets fixed soon.

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Wellie2798
First Poster

Re: "That doesn’t look right. Have another go. Make sure you use the same details you gave on t

Having the same issue!! Was told that it will fix itself and that my order will still go ahead and to ignore the emails that are sent. All very annoying and confusing, makes me think twice about going with them for internet.
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sarahshort153
First Poster

Re: "That doesn’t look right. Have another go. Make sure you use the same details you gave on t

Yes happening to me too. I think it might be because I made an account last year that I forgot about and now registered for broadband with exactly same email address. I’m still unable to verify new account

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Rick1234
Occasional Poster

Re: "That doesn’t look right. Have another go. Make sure you use the same details you gave on t

Ok, good to know it's not just me! I'm surprised they could have messed up something as important as the initial ordering of the broadband. I'll wait another couple of days then ring again and see if they say anything different. Hope this hasn't messed with quido because that would be more headaches.
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WillRiches
Occasional Poster

Re: "That doesn’t look right. Have another go. Make sure you use the same details you gave on t

Looks like my account has been fixed now, my box has been dispatched and my account seems linked. Hope things are working now for everyone.

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