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Anonymous User
Not applicable

‎09-09-2019 19:04

no internet and phone problem

I am regularly having to switch off my hub to re-boot, so that I can have broadband, also there is crackling on my line when I make calls and I can hardly hear the other person on the line

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1 REPLY 1
schnapps
Legend 5
Legend 5

‎09-09-2019 20:12 - edited ‎09-09-2019 20:14

Hi @Anonymous User 

 

You will need to get in touch with the NowTV Broadband Team so they can test and check your line, where you may require a BT OpenReach Engineer called out to investigate this further which NowTV will take care of on your behalf.

 

To reach the Broadband Team, sign in on here with your NowTV Broadband account details, then open the link page below, then select the most appropriate Broadband category, then pick a Broadband help topic, then somewhere on screen a telephone number should appear to call.

 

Or alternatively after completing the above, scroll half way down the screen page and click the green arrow underneath How to Get in Touch to reveal the live chat button.

 

https://help.nowtv.com/get-in-touch/

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