no connection

[tia]

iv been waiting 10 weeks to be connected ,its now 14th march 2023 iv been waiting since january ,iv made  multiple phone calls to NOW broadband no help at all is this a real company or have i been scammed 

[tia · Accepted solution]

update ,the latest excuse fron NOW broadband help centre is my router might have condensation in it lol 

[tia]

iv been waiting 10 weeks to be connected ,its now 14th march 2023 iv been waiting since january ,iv made  multiple phone calls to NOW broadband no help at all is this a real company or have i been scammed 

[tia]

finally got mi broadban on ,yip ee 

[gavs82008]

@tia 

The router from NOW is well known to be of poor quality. A simple search on the forum will prove that to the case. 

You could try sourcing your own router which could very well improve things.

Are you trying to say that your activation date was 10 weeks ago or you’ve reported a fault from 10 weeks ago?

[tia]

ordered 1st january ,go live date 14th january  ,only 2 green lights on router ,NOW broadband help centre just loads of excuses ,engineer installd it at wrong address ,address blacklisted ,condensation in router , billing problem, the excuses are endless 

[gavs82008]

@tia 

Creating multiple threads won’t get you anywhere with your connection. 

All you can do is call the broadband team. 

Sounds like OpenReach made a right mess of things. Since NOW don’t own any of their network they rely 100% fully on OpenReach.

[tia]

thank you