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tia
Mentor

‎26-02-2023 17:28

no connection

iv received my router and im registered with my account but so far iv been waiting 8 weeks and still waiting to be connected to the internet ,iv made numerouse phone calls to NOW broadband still no help , extremley unprofesional company 

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3 REPLIES 3
Jayach
Elite 3

‎26-02-2023 17:39

What are Now saying the problem is due to?

Have you been with another ISP, in the same property?

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tia
Mentor

‎06-03-2023 17:38

In response to Jayach's comment

i have only been there 2 months ,this is my first internet provider at this addres ,NOW broadband just keep coming up with diffrent excuses 

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Jayach
Elite 3

‎07-03-2023 7:19

Do you have a BT/Openreach phone socket in the property? If there isn't one, they may be waiting for Openreach to install one, however it shouldn't take that long.

Are you possibly in a FTTP (Fibre to the property) area? Now don't use that type of connection so maybe that could have something to do with it.

It's totally inexcusable to have such a delay, and they can't inform you what the problem is.

Perhaps you should give up on Now, and go elsewhere.

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