Can I assume your talking about being a broadband customer and trying to watch content not on the NOW platform?
If so are you having the issues with Wi-Fi or Ethernet?
ethernet web pages outside uk some times they work other times they dont didnt have this problem until i went with now tv its now past 10pm and it works ? like there is a pg or 18 rating and doesn't allow you to connect until later at night weird
Not sure if that’s effected by the settings of the broadband buddy which can be switched to 18.