07-08-2018 24:06
So I have just switched over from sky broadband to Now tv fibre. today was the activation date, and sky turned off at about midday. At about 7pm i phoned up now tv and was told to wait as it can take up til midnight. so later i checked again and now it comes up with the message 'not quite connected, we think there may be a problem with the setup in your home'. and on my account it says i am up and running and am receiving my great fibre, and since i finished typing this its now gone midnight and still no internet... any ideas anyone please?
thanks in advance
Solved! Go to Solution.
07-08-2018 9:30
@Anonymous User Welcome to the community. You may well find everything's working now, but if not and a simple reboot of your router doesn't work then pop onto live chat using a mobile data connection and ask to be transferred to a broadband advisor. You can get to live chat from the Contact Us page
https://help.nowtv.com/get-in-touch
(expand the Anything Else section at the bottom for options)
Alternately I'll PM you a number to call.
07-08-2018 9:30
@Anonymous User Welcome to the community. You may well find everything's working now, but if not and a simple reboot of your router doesn't work then pop onto live chat using a mobile data connection and ask to be transferred to a broadband advisor. You can get to live chat from the Contact Us page
https://help.nowtv.com/get-in-touch
(expand the Anything Else section at the bottom for options)
Alternately I'll PM you a number to call.
07-08-2018 11:11