new fibre set up says up and running but no internet and its two minutes to midnight lol!

[Anonymous User]

So I have just switched over from sky broadband to Now tv fibre. today was the activation date, and sky turned off at about midday. At about 7pm i phoned up now tv and was told to wait as it can take up til midnight. so later i checked again and now it comes up with the message 'not quite connected, we think there may be a problem with the setup in your home'.  and on my account it says i am up and running and am receiving my great fibre, and since i finished typing this its now gone midnight and still no internet... any ideas anyone please?

thanks in advance

[Andy · Accepted solution]

@Anonymous User Welcome to the community. You may well find everything's working now, but if not and a simple reboot of your router doesn't work then pop onto live chat using a mobile data connection and ask to be transferred to a broadband advisor. You can get to live chat from the Contact Us page

https://help.nowtv.com/get-in-touch

(expand the Anything Else section at the bottom for options)

Alternately I'll PM you a number to call. 

[Anonymous User]

Thanks Andy, seems we have a fault somewhere so we have an engineer coming
tomorrow, not a great start from Now TV but at least I spoke to someone
quickly and they were helpful as possible. Thanks for your reply