I moved last week and I wanted to take NOW with me.
Cut a long story short, my new neighbours were contacted by BT which asked them if they were about to change provider.
I'm switching from TALK TALK, I should have received a call, not my neighbours.
Why have I not been contacted by NOW when they realised there was a problem?
Why is it impossible to get in touch with them?
If you had looked on the forum you would have seen a billion threads with the number to call for broadband support. This is an example of one of the many threads.
Cancel what I said.
THEY ACTUALLY DID IT - THEY ACTIVATED THE WRONG NUMBER.
Was I right when I said that they pay not attention to thei customers needs???
You wanted to take Now with you, but you were moving from TalkTalk?
Does not compute.
Or did you mean you wanted to switch to Now?
Did you contact Now to get this process moving?
When you say BT contacted your new neighbour, was that BT as their ISP contacting them, or was it Openreach trying to set you up at the wrong address?
How were Now supposed to realise there was a problem?
Had you given them, say, a mobile number that would be valid during the move?
Just a few questions you will need the answers to to sort the mess out.
Obviously I don't know the exact details here, but any ISP will work from the address/telephone number. They will not know you as an individual.
I gave them my home number to make sure that they activate the right unit. The woman said 'not to worry', that everything was ok.
RESULT: they disconnected my neighbour!
I've tried to tell them for days that this might have happened.
What elese can I do?