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Anonymous User
Not applicable

‎10-12-2021 14:34

looks like I need a new mirofilter as my phone line isnt working - how do i order one

Very frustrating my line crackles so much I cant use it. the website says it may be the the microfilter but I cant speak to anyone to order one. I switched to Now from virgin as their helpline was very bad but Now's help seems even worse. 

 

Id appreciate suggestions -and yes I have tried changing phones and pulling out the microfiler and reinstalling all the cables

 

Thank you

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1 ACCEPTED SOLUTION
Anonymous User
Not applicable

‎10-12-2021 15:11

Solved -  I managed to find a phone number to speak to a human - and she solved the problem within 2 minutes - by discovering that the line to our house is bad and needs repair.

 

So full marks to the humans and zero marks to the website and the online chat.

 

I wonder when companies like Now will realise that people are often so much better than bad software. 

View solution in original post

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3 REPLIES 3
Anonymous User
Not applicable

‎10-12-2021 15:09

Does the crackling stop when you have the phone connected directly to the master socket. (or better still the test socket, if you have one)

 

Anonymous User
Not applicable

‎10-12-2021 15:14

In response to Anonymous User

@Anonymous User thanks for the reply I didnt try that but I can see that might have excluded the filter. 

0
Anonymous User
Not applicable

‎10-12-2021 15:11

Solved -  I managed to find a phone number to speak to a human - and she solved the problem within 2 minutes - by discovering that the line to our house is bad and needs repair.

 

So full marks to the humans and zero marks to the website and the online chat.

 

I wonder when companies like Now will realise that people are often so much better than bad software. 

0