internet down around 1-2 AM almost everynight

[Mert]

I wrote a script to understand whats going on, here is the ping logs around 1 AM yesterday nights.

this is effecting my work big time, I am running some simple script at nights for my work but its stops after couple hours in my sleep time, if it was happenning in the day I could at least intervene and start it again, in this way all night is getting wasted.

(i think long connection losts are effecting me just in here 01:54)

16/04/2022 01:21 - fail - connection to 8.8.8.8 is down
16/04/2022 01:28 - fail - connection to 8.8.8.8 is down
16/04/2022 01:32 - fail - connection to 8.8.8.8 is down
16/04/2022 01:34 - fail - connection to 8.8.8.8 is down
16/04/2022 01:38 - fail - connection to 8.8.8.8 is down
16/04/2022 01:42 - fail - connection to 8.8.8.8 is down
16/04/2022 01:44 - fail - connection to 8.8.8.8 is down
16/04/2022 01:46 - fail - connection to 8.8.8.8 is down
16/04/2022 01:51 - fail - connection to 8.8.8.8 is down
16/04/2022 01:53 - fail - connection to 8.8.8.8 is down
16/04/2022 01:53 - fail - connection to 8.8.8.8 is down
16/04/2022 01:53 - fail - connection to 8.8.8.8 is down
16/04/2022 01:54 - fail - connection to 8.8.8.8 is down
16/04/2022 01:54 - fail - connection to 8.8.8.8 is down
16/04/2022 01:54 - fail - connection to 8.8.8.8 is down
16/04/2022 01:54 - fail - connection to 8.8.8.8 is down
16/04/2022 01:54 - fail - connection to 8.8.8.8 is down
16/04/2022 01:54 - fail - connection to 8.8.8.8 is down
16/04/2022 01:54 - fail - connection to 8.8.8.8 is down
16/04/2022 01:54 - fail - connection to 8.8.8.8 is down
16/04/2022 01:54 - fail - connection to 8.8.8.8 is down
16/04/2022 01:54 - fail - connection to 8.8.8.8 is down
16/04/2022 01:54 - fail - connection to 8.8.8.8 is down
16/04/2022 01:55 - fail - connection to 8.8.8.8 is down
16/04/2022 02:04 - fail - connection to 8.8.8.8 is down
16/04/2022 02:05 - fail - connection to 8.8.8.8 is down

this is the script;

$hostToPing = '8.8.8.8'
$logPath = ".\pinglog.txt"
$alwaysTrue = 1

while($alwaysTrue -eq "1")
{
$theTime = Get-Date -format g
$result = ping $hostToPing -n 1

if ($result -like '*reply*')
{

}
else
{
Write-Output "$theTime - fail - connection to $hostToPing is down" | Out-File $logPath -append
}

Sleep 1
echo ' '

}

[gavs82008]

@Mert 

Your best to call the broadband team. Number is in the link below.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

There could be many reasons why it’s going down, as I’m only a customer I can’t offer much help apart from standard troubleshooting which I assume you’ve done. 

Could be a fault with your line or even a fault further afield with the main to your line. If they can’t sort it on the phone I’d recommend asking for a engineer investigation.