incorrect speed

[Anonymous User]

i have just joined Now for my broadband, and it went live yesterday. I signed for Super Fab Fibre, but im only getting download speeds of 30mbps instead of 60mpbs, will this automatically be corrected or is there an issue?

[gavs82008 · Accepted solution]

@Anonymous User 

Have a look at this link. 

https://help.nowtv.com/article/why-does-my-broadband-speed-vary-in-the-first-ten-days

If after the first 10 days your speed still is poor, give the team a call using the number from my signature. 

Are you using Ethernet or Wi-fi when finding the reduced speed?

If it's Wi-fi you could split the signals between 2.4 and 5. Which might help.

You want the section - Step 4: Split your Wi-Fi bands

https://help.nowtv.com/article/improve-broadband-speed