29-09-2023 11:37
It won't be NOW, they are your middle man with OpenReach. Who run and maintain the network.
Use this link to get the number to call.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
29-09-2023 12:41
cheers @gavs82008 , i did find that number in the end and after half an hour got an answer and booked an appointment - obviously no easier way...