Just had Now Broadband installed, and broadband is working but now iPlayer, ITVX, Channel 4 apps not working on our smart tv. Netflix, Prime and Disney all working fine.
Engineer said that there appears to be a block on those apps as the broadband is working. This never happened with our previous broadband (all apps worked fine) - the only change is the broadband provider.
Spoke to Now broadband team who said they can't help and to speak to the Now TV team on the chat function. Now TV team say to speak to the broadband team. No one will help.
Anyone have any advice as we wouldn't have chosen Now Broadband had we realised some of our apps would be blocked and no one would help.
All those Apps you mentioned work for me with NOW Broadband.
What playback devices have you tried?
Also go into your NOW online account and change the Broadband Buddy Settings (mine is set to age 18).
If that doesn't work go into the NOW Router webpage Settings and disable IPV6.
Tried uninstalling and reinstalling, classic on/off, turned broadband buddy off/then changed to 18.
Haven't tried the IPV6 yet but have found a workaround - chromecast seems to be working for those apps but accessing directly via tv still doesn't.
I think the problem is related to how the tv is working with the broadband (odd as never happened with any other broadband). We have a TCL TV.
I would still be tempted to disable IPV6 in your NOW Router webpage settings just to see if this is blocking these Apps.
If that doesn't help, then was you running any type of VPN directly on your TCL smart TV and if so, has a temporary test disable it.