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PAW400
Advocate
‎28-03-2023 20:22

iPhone won’t log on

Hi. When my Daughter visits us she can’t get her iPhone to log on to our broadband and has to use her data. Could we have too many devices running?

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1 Solution
redchiz1
Elite 3
‎28-03-2023 22:24

In response to RoyB
@RoyB wrote:

@PAW400 

If she has Private Relay set on her iPhone, get her to switch that off, at least while she’s visiting.

It is known to cause this issue.

Never heard of that one in connecting to a router, only NOW TV?

View solution in original post

4 Replies
redchiz1
Elite 3
‎28-03-2023 20:27

I wouldn't have thought so. It should be a simple matter of searching for your home WiFi connection on the iPhone and putting in the appropriate password. Is the wireless network address/SSID not showing when she tries? 

RoyB
Legend
‎28-03-2023 22:09

@PAW400 

If she has Private Relay set on her iPhone, get her to switch that off, at least while she’s visiting.

It is known to cause this issue.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
redchiz1
Elite 3
‎28-03-2023 22:24

In response to RoyB
@RoyB wrote:

@PAW400 

If she has Private Relay set on her iPhone, get her to switch that off, at least while she’s visiting.

It is known to cause this issue.

Never heard of that one in connecting to a router, only NOW TV?

RoyB
Legend
‎29-03-2023 8:34

In response to redchiz1

Hi @redchiz1 

Perhaps you missed this reply to you, because the poster didn’t use @?

https://community.nowtv.com/t5/Setup-Performance/Apple-Private-Relay/m-p/596124#

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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