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Shells
Advocate

iPad next to router & hub but downloads and viewing internet terrible

My Now hub is next to my Sky hub and main telephone point on the ground floor.  My iPad is in the same room but when I search for a page it very often times out or says it cannot connect due to the server.  Also, with emails, none of the pictures will show up.  

Why is this happening more and more yet upstairs on my desktop computer everything is mostly ok - a little slow but nothing like downstairs.

 

how can i correct this or should I get a different provider.  im on fab fibre.

1 REPLY 1
RoyB
Legend

@Shells 

Sky hub? Another router, or Sky Q, or what? Either way, best separate them.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.