Broadband has been superb for years, but last few days router seems to lock up or something... Lights all green but not accessible. Power cycle fixes it, but went at 11:57 last night, off till reboot at 9:10 then only lasted till 10:45 and gone again.
Wondering if there has been a recent update pushed out to routers!
Below are some standard things you can and probably have done before calling the team.
Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed
This link also shows any planned outages as well wide spread faults.
You need to call the broadband team. See link for number.
Factory reset, followed by only customisation of turning off WiFi (Ubiquiti Web handles all that).
No planned outages
Seems like router simply hung... happened 3 times now over 2 days. Local network still up (Ubiquiti acting as DHCP... just no 'uplink' all of a sudden despite 2 x greed lights (obv WiFi one not iluminated as turned off).