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faulty hub....

I have been in touch and had all systems checked out ok after a recent line repair...I can not get audio on videos etc....the only way I have found to correct this is to constantly reset my hub...this suggests to me a faulty hub...send new one, also, how do I access the live chat that the phone message suggests I do?

2 Replies
Legend 5
Legend 5


Live chat is only for TV, for a new broadband router you need to call the team to get this sorted. See link for number.

FYI that I do not work for NOW, just a NOW customer trying to help

There is nothing that could go wrong in a router, to cause sound problems, but not affect the video.

I very much doubt there is anything wrong with the hub.