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embarrassing internet speed

Have a 15.8 Mbps download speed 

 

BUT

 

a 0.72 Mbps upload speed. 

 

Something isn't quite right here - 

 

I have optimized my network (installed TP deco link - done speed tests with and without the mesh network), restarted it, but after trawling through other forums I think the issue may be with Now Tv/Openreach. 

 

I'm using a ChromeOS so unable to download https://www.speedguide.net/downloads.php to rectify - if any

 

BUT i think the issue is bigger than me, perhaps i need an engineer visit?? 

 

 

11 Replies
gavs82008
Legend 5
Legend 5

@candlestickmake 

When did you take out broadband with NOW?

FYI that I do not work for NOW, just a NOW customer trying to help
bacillus
Expert

sounds like adsl2 speed.

what synch speed are you seeing in the router's interface?

Hi thanks for your response @Anonymous User 

 

Are you reffering to this? 

 

DownStream Connection Speed 23999
UpStream Connection Speed 1295
 
🙂
bacillus
Expert

DownStream Connection Speed 23999
UpStream Connection Speed 1295
 
how are you testing the connection? via wireless or ethernet?
you should be seeing better speeds than what you are getting with those synch numbers.

HI 

 

I keep on trying to respond to this but my reply doesn't seem to be submitted...not sure why 

 

I'm testing via wireless... 

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time
WAN PPPoA 905396 1956584 0 7096 1520 03:49:45
LAN Up 1892322 863054 0 1370924 51304 03:52:15
WLAN (2.4 GHz) Up 17952 4 0 473 0 03:50:52
WLAN (5 GHz) Up 17968 0 0 473 0 03:50:48
Broadband Link Downstream Upstream
Connection Speed (Kbps) 23999 1295
Line Attenuation (dB) 15.0 10.2
Noise Margin (dB) 4.3 7.8

 

 

 

gavs82008
Legend 5
Legend 5

@candlestickmake 

Assuming you’ve done the usual reboot the router?

 

Is your speed poor on Ethernet or Wi-Fi?

 

If it’s Wi-Fi you can split the signals which can improve the speed.

 

https://help.nowtv.com/article/improve-broadband-speed

Your Hub Two is dual-band (2.4GHz and 5 GHz). Splitting these bands to create 2 different Wi-Fi networks can help to improve the speed to your devices. Here’s how to do it:

  1. Connect your Hub Two to your laptop or computer using an Ethernet cable.
  2. Open your web browser and enter "192.168.0.1” in the address bar.
  3. Select Maintenance and enter “admin” and “nowtv” as the username and password.
  4. Select Wireless and then 2.4 GHz Wireless Settings
  5. Scroll down to “Wireless Access Point” and uncheck Synchronise 2.4GHz and 5GHz Settings.
  6. In the ‘Name (SSID)’ box, Change the network name to distinguish it from the current network (e.g. add “_2.4G” to the current name). Select Apply.
  7. Check the network name has been updated, and then select 5GHz Wireless Settings.
  8. To be able to see easily which network is which on your devices, change the ‘Name (SSID)’ here too (e.g. add “_5G” to the current name). Select Apply.
  9. That’s it. Select Logout at the top of the screen to exit.
FYI that I do not work for NOW, just a NOW customer trying to help

HI @gavs82008 Not sure how to check if speed is poor on ethernet? 

 

but i split the wireless already using same instructions you provided  from now tv - so the data sent over to you was when the wifi was already split (sorry forgot to say!) 

 

allanc
Scholar 3

@candlestickmake 

 

PPPoA indicates that you are on the maximum speeds for adsl copper all the way from the exchange.  You will not get any faster without upgrading to vdsl fttc (if available)

gavs82008
Legend 5
Legend 5

@candlestickmake 

When in October? 

Has it been over 10 days?

FYI that I do not work for NOW, just a NOW customer trying to help

21 days to be precise