dead phone line

[bigbadblob0]

I have had this problem twice now and it is always when I have to input information via the phone key pad i.e. press 1 for accounts or when adding my date of birth as the answer to a securty question the first time this happend my land line was dead all day no icomming or outgoing calls. it has happend again today but the line was only down for 1/2 hour. internet was and is working fine and troubleshooting says no issues/faults present

[redchiz1]

Are you sure there isn't an issue with your phone handset? Subject to that get in touch with the support team by calling 0330 041 2518.

[gavs82008]

@bigbadblob0 

Take it this is the troubleshooting your doing?

https://help.nowtv.com/article/fix-problems-with-my-phone

Otherwise call the broadband team using the number provided by @redchiz1 

[bigbadblob0]

could'nt find any phone numbers on the site just kept getting sent round in
circles which is why i posted on here

[redchiz1]

Have you tried the number I posted earlier? If you follow the prompts for broadband they can deal with phone issues also. Otherwise, try calling from a mobile.

[Jayach]

You will also find a free-phone number here:

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

Whether it goes to the same team as the number @redchiz1 posted I don't know, however it does sound more like the phone may be faulty.