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Advocate

data loss

Has any one else experienced a significant degradation of service over the last 10 days.  I am seeing huge variation in network response.  with ping times averaging at over 200ms and sometime over 2s.  As a result voice calls and streaming services are constantly timing out.

 

I have raised this with support,  but i'm getting the run around with the standard reset your router, and channel wifi channel despite me being wired to the router.  To me it looks like something has changed inside the sky network.

 

What sort of trace route responses do people get to googls-DNS (8.8.8.8) or the BBC?  For me the problem seems to be routing inside the Sky network?

 

Tracing route to dns.google [8.8.8.8]
over a maximum of 30 hops:

1 6 ms     3 ms      4 ms        nowtvhub.Home [192.168.0.1]  - 
2 124 ms  27 ms    343 ms   sr11.enmik.isp.sky.com [2.127.238.94]
3 217 ms 14 ms    30 ms     be502.pr2.hobir.isp.sky.com [2.120.11.48]
4 51 ms   13 ms    30 ms     72.14.203.194
5 116 ms 16 ms    258 ms   216.239.40.81
6 60 ms  20 ms    259 ms   172.253.66.87
7 12 ms   253 ms 12 ms dns.google [8.8.8.8]

 

Tracing route to www.bbc.net.uk [212.58.233.253]
over a maximum of 30 hops:

 1 3 ms        3 ms      3 ms      nowtvhub.Home [192.168.0.1]
2 234 ms    9 ms     125 ms       sr11.enmik.isp.sky.com [2.127.238.94]
3 120 ms    16 ms    266 ms  be502.pr2.hobir.isp.sky.com [2.120.11.48]
4 162 ms    25 ms    254 ms  ae14.prc02.rbsov.bbc.co.uk [212.58.239.76]

 

 

any ideas on how I can get it fixed?

 

many thanks

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