connection

[Cthornton]

Hi 

I have a connection that is very variable - it only has to rain a little, or sometimes not even that,  and I cant connect to broadband either with my phone or my computer! When I check with NOW it always says there;s good connection -but there's not. 

I've restarted my box but it makes no difference. So annoying.

[gavs82008 · Accepted solution]

@Cthornton 

Below are some standard things you can and probably have done before calling the team.

Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed

You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status

[Cthornton]

Thank you gavs82008 ! Really helpful.