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Anonymous User
Not applicable

broadband

Hi guys, engineer visit was scheduled for Today. Was at home all day, he/she did not turned up but it says on my account that visit was 'successfull' and "The engineer got your broadband and phone hooked up."

Still 2 lights on and no wifi. Line goes live Today but what bothers me is why it says engineer came if nobody came? I need internet for work, this worries me a bit. 

10 REPLIES 10
Jayach
Elite 3

No, that is fine. They use insulation displacement connectors. The "metal clamps" cut through the insulation and connect to the copper wire.

They are connected using an IDC tool. This is a cheap plastic one, the Openreach engineers use proper metal ones.

TELEPHONE IDC INSERTION TOOL FOR BT OPENREACH AND PRESSAC NTE5 SOCKETS | eBay