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Anonymous User
Not applicable

‎08-12-2022 6:03

broadband was supposed to go live yesterday

Hi

My activation date was supposed to be yesterday (dec 7) and my line hasn't gone live yet. Checked the track my order page and it even says the line isn't live yet. Also unplugged everything and pressed the reset button etc. The power and wireless lights are on, but the internet light isn't. It's too early to call customer service, so if anyone has any helpful pointers in the meantime that would be much appreciated.  

Thanks -

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1 REPLY 1
RoyB
Legend

‎08-12-2022 16:12

@Anonymous User 

Stuff happens.

And I use a broadband provider I can call 24/7, which might tell you something, though they don’t come at Now prices 😛

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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