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MazH
Advocate

‎19-09-2023 15:28

broadband issues

I have a rental property and I have been told by the company that hosts it that there was 6 hour power cut there 3 days ago. Since then the internet is not working. The have sent me photos that show there is power to the box, a working wireless connection but no internet. They have unplugged everything and tried to reset it but it has not helped. This is the only TV we have in the property too. Due to this I have already lost one holiday maker and another is due in tonight. I cannot get through to anyone that can help me from Now TV - does anyone else have any suggestions?

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3 REPLIES 3
redchiz1
Champion

‎19-09-2023 16:39

I am not sure that NOW broadband is a suitable service for a business such as yours. Nevertheless I don't understand why you cannot get throuh to them? Their regular phone number is 0330 332 3050; alternatively try the complaints number on 0800 759 1213.

gavs82008
Legend 5
Legend 5

‎19-09-2023 17:00

@MazH 

Call the broadband team using one of the numbers provided by @redchiz1 

FYI that I do not work for NOW, just a NOW customer trying to help
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Jayach
Elite 3

‎19-09-2023 20:13

The only problem I foresee is Now will want someone to be at the other end whilst they carry out their tests. 

Hope you can get it resolved.

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