broadband failure

[bigphil]

For days, no weeks, the broadband stops working, then reseting the router restores service.  DNS probe failed any clues 

[schnapps]

Hi @bigphil 

You may be better off contacting the NOW Broadband Team directly using the telephone number or web form on this link page below, rather than the Community Forum which is mainly used by customers.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1