broadband buddy!!!

[Anonymous User]

This is such an annoyance. How can I access and stop the broadband buddy- I never asked for it and I DO NOT WANT IT!

When I get into my account, using both my android phone and laptop using, I keep getting the following message:

https://ibb.co/dQ2CBBw

Can anyone help as the now tv "support" appear to be on holiday. This really is a joke.

[schnapps]

Hi @Anonymous User 

Broadband Buddy default settings is PG13.

You can change the Age rating , customise or switch off Broadband Buddy Settings in your account.

Open this page below and there is a link to take you directly to your Broadband Buddy Settings.

https://help.nowtv.com/article/broadband-buddy-troubleshooting 

[Anonymous User]

The problem is I cannot access the "broadband buddy". I get this message in my account area https://ibb.co/dQ2CBBw

How do I access the broadband buddy if the system wont let me?!

[Anonymous User]

The problem is I cannot access the "broadband buddy". I get this message in my account area https://ibb.co/dQ2CBBw

How do I access the broadband buddy if the system wont let me?!!

[schnapps]

Hi @Anonymous User 

Have you tried a different internet browser (MS Edge works for me).

If no joy, then phone the NowTV Broadband Team (there is a telephone number in this link page below to phone).

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1