broadband and phone issues - no technical support by phone?

[dare2dv8]

hi - I'm new to now broadband (a few weeks) and I'm having issues with my phone line (echo) and fibre broadband (speed good yet teams or other video confererancing has constant noise and other audio issues). I thought it was my previous provider, hence the switch to fibre with now broadband, but clearly it's the line, but I no longer have a 150 or 151 service with these guys and can't find any way online of getting help from bt openreach? anyone able to help? thanks 🙂 Sandy

[dare2dv8]

conferencing!

[schnapps]

Hi @dare2dv8 

If you believe there is an issue with your incoming telephone line, then you need to get in touch with your ISP (in this case NowTV).

Open this link below and make sure you are signed in with your NowTV Broadband Account details where a telephone number should appear in green on the right hand side of your screen to phone.

https:/ /help.nowtv.com/get-in-touch/now-broadband-calls/now-broadband-installation-and-setup 

[NOT-happy]

How to get in touch... VIA CRYSTAL BALL, E.T?  you tell us as there is NO TELEPHONE TO RING or email to contact.... JUST POOOOR and LOW service

[Jayach]

@NOT-happy 

Spamming the forum with your posts will not help.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[dare2dv8]

it doesn't - that's the problem - it says limited help at the moment due to covid 19 - please use community

[schnapps]

Hi @dare2dv8 

The telephone helpline is open, though you might have to hang on for a little while.

Otherwise use live chat (click the small blue arrow directly underneath How to Get in Touch on the same link) or send them an email.

[dare2dv8]

I don't have the phone number - that's what I'm saying, sorry.....

[schnapps]

Hi @dare2dv8 

If you are a NowTV Broadband customer and logged into this forum with your Broadband details a telephone number should appear on the link i posted.

Or alternatively go to My Account > Broadband & Calls whilst logged in here again with your Broadband login details and under the Moving Home section, keep clicking on it until you see the telephone number to call.

The Moving Home number, should get you through to all general NowTV Broadband enquiries. 

[dare2dv8]

it doesn't

[schnapps]

Hi @dare2dv8 

When you go to My Account > Bills & Payments do you see a Broadband Bill ?

Or Orders & Appointments is there any mention about your live Broadband activation date ?

If not i would say you are not logged in with your NowTV Broadband account details.

There should also be a telephone number on your NowTV Broadband email order notification. 

I can send you a PM, but i rather you try looking for the number first.

[dare2dv8]

yes - paid

[schnapps · Accepted solution]

Hi @dare2dv8 

If that's the case i don't know why you can't see the phone number in green on my link if you are signed in on your Broadband account.

Or going to My Account > Broadband & Calls (Moving Home).

Maybe sign out and sign back in again on here to see if the telephone number pops up.

Otherwise to save me sending you a PM for the Broadband Team telephone number, there is a telephone number already posted on this linked thread below.

https://community.nowtv.com/t5/Setup-Performance/Amber-light-on-front/m-p/532066#M5632  

[dare2dv8]

awesome - thanks so much! 150 was so much easier lol...... will note it
somewhere i can;t lose it!

[NOT-happy]

Disgusting customer service provided. There is NO NUMBER, NO EMAIL to contact to discuss the issue. I'm paying for a service that I don't have. It's now two weeks without phone and NOTHING has been done. The internet is CRASHING EVERY 10 minutes, you can't watch or play any game online without having to re-start the box. BUUUUUT NowTV just charged my monthly payment ON TIME... there is no HOLD ON until the problem is solved. One word.... DISGUSTING...

[Jayach]

@NOT-happy 

You haven't said exactly what your problem is, but contact is really easy, just see here:

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[NOT-happy]

Before contact me try to read the TITLE for this discussion/forum

"broadband and phone issues - no technical support by phone?"

Then you will find out what exactly is MY PROBLEM with your company

[gavs82008]

@NOT-happy 

Care to explain why you think @Jayach works for NOW?

We are just customers like you only trying to help.

[Jayach]

---

@NOT-happy wrote:

Before contact me try to read the TITLE for this discussion/forum

"broadband and phone issues - no technical support by phone?"

Then you will find out what exactly is MY PROBLEM with your company

---

Read my answer, and you will find technical support is available by phone.

[RoyB]

@Jayach 

They don’t even bother to look at the earlier postings in the thread they add to, do they?

@NOT-happy, you  would have found what you were seeking in the posting two above your first one above.

And even if you had read only the one immediately above, you might have wondered how come @dare2dv8 was so NOT NOT-happy….

[NOT-happy]

Despite of contacting them and explaining what's going on... I am now on my 3rd week without phone service.... internet crap... but the full monthly charges for July22 were taken from my bank account on 5th.  And you and RoyB (who) want me to be HAPPY? Get a life guys. I'm NO-HAPPY indeed... 😞