broadband and phone issues - no technical support by phone?

[dare2dv8]

hi - I'm new to now broadband (a few weeks) and I'm having issues with my phone line (echo) and fibre broadband (speed good yet teams or other video confererancing has constant noise and other audio issues). I thought it was my previous provider, hence the switch to fibre with now broadband, but clearly it's the line, but I no longer have a 150 or 151 service with these guys and can't find any way online of getting help from bt openreach? anyone able to help? thanks 🙂 Sandy

[dare2dv8]

conferencing!

[schnapps]

Hi @dare2dv8 

If you believe there is an issue with your incoming telephone line, then you need to get in touch with your ISP (in this case NowTV).

Open this link below and make sure you are signed in with your NowTV Broadband Account details where a telephone number should appear in green on the right hand side of your screen to phone.

https:/ /help.nowtv.com/get-in-touch/now-broadband-calls/now-broadband-installation-and-setup 

[NOT-happy]

How to get in touch... VIA CRYSTAL BALL, E.T?  you tell us as there is NO TELEPHONE TO RING or email to contact.... JUST POOOOR and LOW service

[Jayach]

@NOT-happy 

Spamming the forum with your posts will not help.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[dare2dv8]

it doesn't - that's the problem - it says limited help at the moment due to covid 19 - please use community

[schnapps]

Hi @dare2dv8 

The telephone helpline is open, though you might have to hang on for a little while.

Otherwise use live chat (click the small blue arrow directly underneath How to Get in Touch on the same link) or send them an email.

[dare2dv8]

I don't have the phone number - that's what I'm saying, sorry.....

[schnapps]

Hi @dare2dv8 

If you are a NowTV Broadband customer and logged into this forum with your Broadband details a telephone number should appear on the link i posted.

Or alternatively go to My Account > Broadband & Calls whilst logged in here again with your Broadband login details and under the Moving Home section, keep clicking on it until you see the telephone number to call.

The Moving Home number, should get you through to all general NowTV Broadband enquiries. 

[dare2dv8]

it doesn't