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Setup & Performance

Discussions

Using a different Router

Hi All, Apologies if this question has been asked before.I am currently using the Wi-Fi router provided to me with my now contract. (NR801) but the coverage is shocking I live on a small 2 bed and struggle to get a connection around the house. Am I a...

Ct98 by Advocate
  • 769 Views
  • 1 replies
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No Broadband service

Made a call to Now on 1st of June telling them I'm moving house, I was told 7th of June I will have the broadband service in my new house. But then I received a message told me there's a delay, and no update.  I called Now again and he's said he will...

Chi1 by Advocate
  • 383 Views
  • 1 replies
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Resolved! Connection issues for Valorant (TraceRT logs attached)

I am having connection issues with the videogame Valorant, and after investigating using TraceRT, it seems that it's the not the game or the server that is at fault, but the network path.Here's a traceRT for the valorant servers in EU (source https:/...

Edward by Mentor
  • 2110 Views
  • 4 replies
  • 1 thanks

Tv Login

I am trying to login to my NOWtv account on my fire stick but once I put in my details it asks me to choose a membership then goes back to the start. I am able to login to the app on my phone as normal but not on my fire stick or smart tv. 

Contact support

How on earth can I contact support?Can't find and email or phone number and just looping endlessly between menu points.

Andras by Advocate
  • 491 Views
  • 1 replies
  • 0 thanks

slow broadband sync speed

Hi, I am a Super Fast Fibre subscriber but have just carried out a speed test (as it seems slow) and I am only getting a download speed of 11669 kbps.  I am supposed to get a guaranteed minimum of 29mbps, what do i need to do to get an improved servi...

Jaxter by Newbie
  • 491 Views
  • 2 replies
  • 0 thanks

VPN connection dropping

I do not have a problem connection to OpenVPN to be able to do work but during the connection I constantly have lags ie screen freezes when trying to do work, or the connection drops and I get the we will retry x5 which sometimes reconnects and somet...

HMM by Mentor
  • 1574 Views
  • 8 replies
  • 3 thanks