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Setup & Performance

Discussions

Broadband speed is dropped down can you help please

HI!The guarantee minimum speed of my broadband is 50Mpbs, but the speed is dropped to around 1-2Mpbs recently. I tried to follow the instructions to check the problem online, but it said can't fix the problem on line.   https://www.speedtest.net/resu...

Resolved! Continue watching

After finishing a film, it still stays on ‘Continue Watching’.  Any idea how to get rid of it?  Tried to scroll through again but couldn’t get rid of it.

Ashes - Network issues

I am having trouble streaming the Ashes, and it seems like a network issue, but my network is working correctly. It appears that NowTV streaming may be overloaded.I was wondering if anyone else is experiencing the same problem.In midst of Ashes Crick...

NowTV - Cisco Router 897VA - Guide

This will just be here, well just incase someone decides to use a Cisco Router with NowTV, I believe this will work for Sky too.  My config is below, as a guide, and the Router I used was a Cisco 897VA, built in VDSL modem.My config, includes the DHC...

pr0xibus by Advocate
  • 644 Views
  • 2 replies
  • 1 thanks

Landline does not work

Checked my line and it’s says no issues have been detected but I cannot receive incoming or make outgoing calls on my landline. Any suggestions on how to fix this?

Gray96 by Advocate
  • 409 Views
  • 1 replies
  • 0 thanks

Unable to access Sporting Event Programmes

I have installed the NOW TV App as per the instructions. The "Error Message" states that I need to connect (get online) to the Internet. I only have Mobile Broadband and use it on this device. I am sending this message using the same device and same ...

Wat4 by Advocate
  • 1297 Views
  • 8 replies
  • 1 thanks

Broadband suffering disconnects

Hi ,  my broadband suffering disconnects since we moved to our new area.1. There is no number or email to call2. I cannot even check the service because it says we are waiting to the service installation though it was done two weeks ago.  How can I d...

Resolved! Broadband speed is dropped down

The guarantee minimum speed of my broadband is 19Mpbs, but the speed is dropped to around 6Mpbs recently. I tried to follow the instructions to check the problem online, but it said can't fix the problem on line. 

KevLeung by Advocate
  • 676 Views
  • 1 replies
  • 1 thanks

Resolved! Disconnects

HiI wonder if anyone might have an idea what the problem could be with constant disconnects?It started mid May and the disconnects are progressively worse.I have normal range ping (local and world) I was told to renew all my cables.I have and this di...

Snwoie by Mentor
  • 1183 Views
  • 5 replies
  • 3 thanks

Internet Connection Continually Failing

Our internet continually drops out when downloading / uploading, internet browsing or watching TV. We've checked the line for faults, checked our download / upload speed and all seems to be fine. Does anyone have any ideas? We're not heavy users eith...