Showing results for 
Search instead for 
Did you mean: 

Setup & Performance


Resolved! Now Broadband cannot load remote content

I have just joined Now Broadband and am finding that the service is restricting me from downloading some content. It is fine for banking and online betting and anything that may be deemed controversial but it often doesn’t allow me to load a website;...

Jodie1 by Advocate
  • 2 replies
  • 2 thanks

Resolved! Router has no wireless

I have internet and power but the third green light (wireless) isn’t illuminating and I can no longer connect to wifi! have reset many times but doesn’t help! 

B18 by Advocate
  • 2 replies
  • 1 thanks

Router drops out repeatedly- issue for 2 years

My elderly neighbour’s router drops out repeatedly every day - every time we speak to someone at Now, we go through the same rigmarole of line testing, resetting etc - BT have even been out twice.It’s incredibly frustrating and sadly, she renewed her...

No internet!

Internet has been very bad lately (on&off) but since last night, no Internet at all.middle light from the hub goes from switch off to blinking in orange. I have reset and took all cables off to put on again few times and still not please...

now hub 2 wifi area

HiI got my Now hub 2 after 2 weeks since I have one BT channel in my home (in the kitchen)  I don't have Wifi in another location (upstairs) in my home 

HM by Advocate
  • 1 replies
  • 0 thanks

Problems connecting Smart LED Lights

Firstly my router and service works well, the routers 'reach' hasnt always been great so I installed an eero mesh network to sort my coverage which bridges across from the NowTV router (I switched off the wifi on  the NowTV router and rely on the eer...

RM62810 by Advocate
  • 1 replies
  • 0 thanks

WiFi doesn’t stay connected

This WiFi is appalling! It has been since I had it. In the past hour it has kicked me off about 20 times (even when I’m right next to the router!) how can I resolve this?

P100 by Advocate
  • 1 replies
  • 0 thanks