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Setup & Performance


Charged almost entire month before installation

I signed up to NOW Broadband at the start of July, was given an installation date of the 3rd August. When the 3rd came, no engineer arrived which meant I'd booked a day off work for nothing. After 2 weeks of waiting for some kind of call or email fro...

Jonny1 by Newbie
  • 8 replies
  • 0 thanks

Landline number not retained when changing broadband service

I started a changeover from NOW to Virgin Media (broadband and landline) but there was a problem with the VM installation so I reverted back to NOW. When my landline and broadband was re-established this week the  landline number has changed. When I ...

kr1878 by Mentor
  • 5 replies
  • 3 thanks

Resolved! My Now Broadband doesn’t work fully

We couldn’t get in touch with service care number to tell where and when we gonna move out to new housing.We took Now Broadband kit and connected it following the steps on the guide, but we have only 2 green lights(for Power and Wireless, no light fo...

Phone wont connect properly

Set up my hub a couple days ago and it's working perfectly with everything but my phone, my phone will connect to the hub but it keeps saying "connected with no Internet" and I've tried everything but it stays the same

Piper003 by Advocate
  • 3 replies
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Resolved! Can't change wifi password

Hello allI'm trying to change my wifi password. Can't seem to get past log in page on all possible usernames - my email log in one, my name without, my full name, my wireless name... What is my username!? Also, password ...

NevC by Advocate
  • 2 replies
  • 1 thanks

No Broadband

Broadband has failed since this PM - orange light in centre of 3 on Hub. Im based in Suffolk - any service issue?

Resolved! Now TV HUB 2 very hot and drops all the time

We’ve had now TV broadband problems for the past 2 months now which the internet connection dropping from anywhere between 1 minute to hours at a time. 5 engineers have come out AND we’ve had a replacement router but it’s not solving the issue. Exter...

Resolved! Almost a month of waiting

My NOW broadband was meant to be activated on the 8th of August, but that never happened. They delivered all the equipment but I still couldn't get a connection even after the date.I spoke to NOW on the phone on August 15 and they told me a third par...

Gabone by Advocate
  • 8 replies
  • 4 thanks

Where is my engineer

Hi,I have been in all day and was supposed to have a engineer visit but no one has come and my internet isn’t working, Simone please advise! 

Camilla by Observer
  • 2 replies
  • 0 thanks