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Setup & Performance

Discussions

Device limits on NOW Broadband

I have a new NOW broadband router as I was having a lot of pausing while using the Play station 5 to stream Netflix, Disney +, Prime & also issues with the PS5 etc. Sadly 2 months or so later we still encounter the same issues, could this be down to ...

No phone line?

Been with NowTv for less than a month. Set up our phone line and it worked for a week or so then noticed the phone was engaged and just made a click on and off sound. Messaged using chat, explained, got cut off. Then received an email saying there wa...

BT Whole Home hubs have stopped working

Hi allI have a NowTV router and use two BT Whole Home discs (one connected directly to the router) to get decent wifi on throughout my house; however, a few weeks ago they stopped working!  I did all the troubleshooting things without success, so BT ...

SueH by Mentor
  • 1366 Views
  • 5 replies
  • 1 thanks

Awful and slow

Slow broadband for 2wks or more now. Paying for top package. Called them again yesturday. The lady who could hardly speak english made it worse, by getting me to amend the band settings. It is now on 5 upload from 15, from when i called to complain. ...

Derby by Newbie
  • 318 Views
  • 2 replies
  • 1 thanks

Utter nightmare trying to forward ports

Have just moved from Plusnet and am having a mare trying to access my server externally.  I am trying to use the Now Hub with my Asus XT8 router, but I see that there is no way of putting it into modem mode.Fine, I will see what I can kludge.All work...

noseboy by Observer
  • 576 Views
  • 4 replies
  • 1 thanks

What is wrong with NowTV IP address?

I'm having another go at fixing a long standing irritating problem with NowTV if anyone can please help with possible solutions to try? Or even an explanation of what might be going on?50% of the time when I start my computer (recent Mac running very...

johric by Scholar
  • 1530 Views
  • 13 replies
  • 3 thanks

Evening throttling of service

It seems like I'm being throttled in the evenings now. ping is increasing and download speeds dropping compared to daytime tests. Streaming services have to constantly buffer and have become unwatchable. I thought NowTv  said they didn't do that, or ...

Ben4444 by Mentor
  • 943 Views
  • 11 replies
  • 6 thanks