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Setup & Performance

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New to Now

Only joined yesterday and having several problems. Contacted customer help - l o n g wait. They switched off Buddy system. Worked for 5 minutes then problems reappeared.1. Continuous buffering2. Blanks instead of pictures3. Google not working4. Some ...

Sue20 by • Newbie
  • 243 Views
  • 1 replies
  • 2 thanks

Resolved! Can I use a different Shop Bought Modem

Hi, Can I use a a shop bought Modem as our NOW TV one gets really hot and constantly loose WiFi. We do not have Fibre in our area and looks like we will not be getting it for ages. Help Please  Marco

Resolved! Preventing dropouts for security camera

Over the last 6 months we've been away on a couple of occasions and turned on a Google security camera that connects over WiFi.  In both occasions the NowTV broadband dropped out causing us to lose the feed after a couple of days.  Any tips to preven...

NowAJ by • Mentor
  • 1703 Views
  • 7 replies
  • 0 thanks

Resolved! Apple iCloud Private Relay

Hello, this morning I'm getting a message saying the connection does not support iCloud private relay, it was fine until this morning.  I'd like it to work when it is enabled.  Any ideas?  Thanks.

NowAJ by • Mentor
  • 2530 Views
  • 6 replies
  • 4 thanks

Samsung S20 will not connect to Now wifi

HiI have recently had Now installed at a house I am about to move into. My wifes iPhone and my Macbook connect to the wifi ok but my Samsung S20 will not I keep getting the message to sign in which I have done then the message connected but not by in...

Muzz1 by • Mentor
  • 1766 Views
  • 11 replies
  • 11 thanks

Broadband down for days now....

So after getting home from a day out on Wednesday afternoon our broadband was really slow until around 7pm when it completely died. I checked online to see there was a known fault reported at 05:35 that morning with a reference number and two days la...

Cannot make or receive calls from landline

My landline phone has stated "No Line" on the digital display for over 24 hours now, I cannot make outgoing calls, nor receive incoming calls, although when phoning my landline from another device it rings on that device but not on the land line. I h...

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