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Setup & Performance



My broadband was supposed to go live today, 4th of September and I have not received the Kit/Hub yet.  The broadband has been stopped by the previous provider TalkTalk and we are without internet now.  The order was placed on 18th of August and track...

JoyV by Newbie
  • 1 replies
  • 1 thanks

Resolved! Issue loading images on iPhone - IP masking?

Moved from BT to Now and finding that Mail on the iPhone doesn't load remote images automatically any longer. I've had to turn off privacy protection on the iPhone to get them to load automatically.Are Now doing something with our IP address or somet...

SiW by Advocate
  • 4 replies
  • 3 thanks

Broadband Engineer Visit

I got a text from 078600998122 about an engineer visit on behalf of Sky UK Ltd, it feels like a scam text, but also I do have an engineer visit scheduled at the time and date suggested, so I'm very confused! (I believe Sky and Now TV are under the sa...

Can I use any NOW TV router new wifi

My activation date is in a couple of days and they sent my router to my neighbour who isnt answering the door, I think they actually moved house because the delivery pic shows moving boxes. Rang NOW and they said they cant order a new box until the w...

Resolved! NOWTV Internet Speeds are terrible 😢

For the past couple of days the download speeds have been awfully low aswell as the internet cutting out multiple times a day this makes watching on streaming services or trying to play game’s incredibly frustrating and I feel my money is being waste...

Technical Problem

Since last 1 hour Im not able to connect to NOW TV, keeps saying technical error ...whats happening ?? Anyone else facing same problem. Im trying to access Sports channels

Oops something went wrong

I've recently had now TV sports package and boost. Two day in oops something went wrong popped up on my Xbox app. But all the other apps are working fine on fire stick and phone. I've re installed multiple time to no effect. Looking into it I've disc...

Tjg by Newbie
  • 1 replies
  • 0 thanks

Broadband speed

Starting from 31/08/2023 till today the awarage speed is 1.5-2MBps, it takes 10-15 second just to load a webpage.

User2957 by Advocate
  • 7 replies
  • 2 thanks

No broadband in Sheffield S5

No broadband in Sheffield S5 since the very early hours of this morning.spoke to customer service who is blaming open reach and basically didn’t have a clue from what I could understand from her.all I heard was it’s open reaches problem not ours, 72 ...