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Setup & Performance


Broadband outage in Southend, Essex

Our broadband has just gone down, the line can’t be checked online (via 4G) this is the 2nd time in a week. Last time it was down for 12 hours. We have Sky Glass so are unable to watch tv at all. 

Sassy67 by Advocate
  • 4 replies
  • 1 thanks

Set up

I have set up an account for broadband, have had confirmation emails and my date that the broadband will go live (12/01/23), yet I still haven’t received any broadband box or heard from an engineer. I’ve attempted to track my parcel but there is noth...

Existing broadband suddenly stopped working today

I am having an absolute nightmare today. My Internet just suddenly cut out at 4pm. It signed me out and then told me there was a problem signing back in. It is now 10pm and I have no idea why it dropped, how long it will be down and if it is a nrletw...

Jen123 by Advocate
  • 2 replies
  • 0 thanks

Possible internet outage - Somersham

Hey NOW TV people!Hope you're all well!Was wondering if I could report or get an update on a potential internet outage in my area.I live in a little village called Somersham near Huntingdon in Cambridgeshire.Seems like the internet dropped around 12i...

NOW Broadband down, Tamworth area

When I woke-up this morning (Saturday 14 January 2023) my phone was asking me to sign into my Wi-Fi.  I looked at the router, and the "Internet" light was off.Using my mobile-phone Internet I went to the "Your Service Status" and it advises "No broad...

dftf by Mentor
  • 8 replies
  • 2 thanks

Go live

My go live date was yesterday and on my track my order it’s still saying do not set up kit yet, my kit is set up as my date was yesterday but no internet. I’m a bit frustrated because I have no TV no internet and I’ve already spent a fortune on phone...

MLawson by Mentor
  • 2 replies
  • 1 thanks