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Setup & Performance

Discussions

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Phones keep losing connection to hub

Hi all, We've had our NOW hub for about two months so far. The signal often drops, and our phones will lose connection to the router and go to 4G, which isn't good for our bills! We've tried setting the bub to different channels and separating the si...

Rich2 by • Advocate
  • 786 Views
  • 6 replies
  • 2 thanks

Broadband hub delivery

Hi, I've recently signed up to Now Broadband & the router was sent out but I was not in when they attempted to deliver it. They have said I need to contact you to arrange for it to be redelivered. Can you help?

SKY

Hi Guys. I just joined with NOW Broadband, but I'm receiving messages from NOW and from SKY at the same time. Is NOW a derived or the same company of SKY?

felive by • Newbie
  • 324 Views
  • 2 replies
  • 1 thanks

Infuriatingly slow broadband

I am supposed to have a guaranteed speed of 35 Mbps - today I was clocking in at 0.75 Mbps.  As usual, no one bothers to pick up the phone when I call for help, and your Chatbot is an exercise in psychological torture.Please help me get my broadband ...

Ben1384 by • Advocate
  • 310 Views
  • 2 replies
  • 1 thanks

So unhelpful!

Since joining can I get anywhere with this company for help?!?! Was supposed to go live on the 24th phone went OK, broadband didn't as extra work was needed in the exchange. No one said anything, I had to chase as we had no Internet. Ever since then ...

FEDUP01 by • Advocate
  • 814 Views
  • 7 replies
  • 0 thanks

Router does not work, performance is dreadful

My going live date was 2 days later than it was supposed to be, and over a month later the performance is dreadful.All three green lights are sometimes on, but invariably the wifi goes down as soon as I try to actually use the internet.In the rare in...

Scottjr by • Advocate
  • 1696 Views
  • 10 replies
  • 1 thanks

WhatsApp doesn't work on my now WIFI

My whatsapp doesn't work when I connect to my now WIFI, it works however when I connect to my neighbour's wifi (virgin). Is there a privacy setup that I need to tweak I wonder? Any help will be appreciated

Emily by • Advocate
  • 432 Views
  • 1 replies
  • 0 thanks

Resolved! Go live day and router

My go live day is today. Instructions in app states not to install router till it goes live . Status in app under technical check show its not live yet. Old plusnet service went from blue to orange at 00:15 in the early hours. I have disconnected tha...

TimB2 by • Mentor
  • 1489 Views
  • 6 replies
  • 12 thanks
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