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Setup & Performance


First time set up- wrong wifi password

Hi! I received my new router a few days ago and waited till yesterday (my connection date) to plug it in, I then plugged it all in following the instructions, all three lights are green but when I try connecting using the password provided it says in...

Shauna by Advocate
  • 1 replies
  • 1 thanks

Haven't received my Broadband Hub

I placed my order on 1 Sept and status says the Broadband Hub Kit delivery is sent. Haven't received it as yet. No tracking number, no info when it was sent out, no carrier info. How long does it usually take?Already started regretting switching to N...

AmyT2 by Newbie
  • 3 replies
  • 0 thanks

Not letting me get in touch

Renewed my contract, and now you say its not working. you wont let me pay. you wont let me get in contact, and your option to me was to post on discussions. get your act together now tv. people are working from home nowadays after that thing that hap...

Urgent Complaint: NOW Multiple Failures

Whom It May Concern,I am writing to express my extreme dissatisfaction with NOW services. The activation delay, prolonged wait, unfulfilled promises of updates, and rude agents have left me appalled. Your company even canceled my account without my c...

Farhan by Mentor
  • 5 replies
  • 1 thanks

Now Broadband not going live for two weeks

Hello all,I'm located in Marston, Oxford and recently purchased a NOW Hub 2 which was due to go live on 25th Aug. The engineer came and installed the cables, but he said there's some remaining issue and another visit should take place within the next...

tkt1999 by Advocate
  • 2 replies
  • 2 thanks

Loss of internet broadband (PR2 area)

It has been two days since my connection has been lost and do not know when I will get back online. I am very disappointed and frustrated since I am working from home. They should have at least explained what the issue is and when will the issue be r...

Amin by Advocate
  • 3 replies
  • 2 thanks

Phones keep losing connection to hub

Hi all, We've had our NOW hub for about two months so far. The signal often drops, and our phones will lose connection to the router and go to 4G, which isn't good for our bills! We've tried setting the bub to different channels and separating the si...

Rich2 by Advocate
  • 6 replies
  • 2 thanks

Broadband hub delivery

Hi, I've recently signed up to Now Broadband & the router was sent out but I was not in when they attempted to deliver it. They have said I need to contact you to arrange for it to be redelivered. Can you help?


Hi Guys. I just joined with NOW Broadband, but I'm receiving messages from NOW and from SKY at the same time. Is NOW a derived or the same company of SKY?

felive by Newbie
  • 2 replies
  • 1 thanks