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Setup & Performance

Discussions

Broadband speed

Starting from 31/08/2023 till today the awarage speed is 1.5-2MBps, it takes 10-15 second just to load a webpage.

User2957 by Advocate
  • 763 Views
  • 7 replies
  • 2 thanks

No broadband in Sheffield S5

No broadband in Sheffield S5 since the very early hours of this morning.spoke to customer service who is blaming open reach and basically didn’t have a clue from what I could understand from her.all I heard was it’s open reaches problem not ours, 72 ...

No broadband

No broadband for me in Ranmoor Sheffield the now service check says it’s their issue but it’s been down for over 12 hours now

Ranmoor by Newbie
  • 234 Views
  • 1 replies
  • 0 thanks

No broadband

No internet in Haverfordwest still, spoke to customer service who just said we can’t help you or say when it will be back on. I live in a block of flats, everyone else has internet. I’m not holding my breath after previous experiences with their cust...

mb1 by Advocate
  • 245 Views
  • 1 replies
  • 0 thanks

Engineer visit

How can I get in contact to rearrange a person coming to my house without calling? I can’t call to rearrange but need to change the date of someone coming to install the new broadband 

2001 by Newbie
  • 258 Views
  • 2 replies
  • 2 thanks

Resolved! NOW broadband is down for us in Haverfordwest

Glad to see your post @Vivvy  as this  confirmed it wasn't just us. It looks like a county wide problem. Maybe just NOW - as our neighbours have internet. Not sure what NOW are doing or how we get updates. 

Ingles by Advocate
  • 1034 Views
  • 2 replies
  • 1 thanks

Broadband

no broadband in NG19. Appalled at how often now tv internet goes on and off. And it’s always a problem at their end or the outside line. Why am I paying for something that turns itself off often. I understand it being slow at peak times but it just c...

Cast help

I downloaded the Now app and bought the sports package to watch the us open. I can watch it on my phone but the cast icon - the square with semi circles in the corner on the top right of the screen, is there but it's dull and won't let me press to co...