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Setup & Performance

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Engineer unable to conolete

Engineer came on 15/3/24 and 25/3/24. On both occasions he said he was unable to complete set up.Phoned now broadband. They told me this would be escalated as a matter of urgency. I asked for confirmation by email that thistask will be escalated, but...

Changing delivery address for Hub

Hello. I would like to change my delivery address for the Hub but the phone customer service agents have been completely unhelpful. Please could you advise? As far as I am concerned I am off to a really bad start with Now.

Kirollos by • Advocate
  • 150 Views
  • 2 replies
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Resolved! No internet on Apple devices

Got Now Boradband on 11th Mar. Since day 1, I have had issues. All my Apple devices - iPhone, iPad and MacBook don’t connect to internet, although they are connected perfectly well to the WiFi. It’s definitely not the WiFi signal problem. I tried a n...

One device shows no internet after wifi connection

I have been having an issue with my laptop for a number of weeks. I returned after some time away and my laptop can connect to wifi, but does not receive internet connection. I have tried flushing DNS, reconfiguring IP, updating drivers on wifi adapt...

Nila by • Advocate
  • 91 Views
  • 1 replies
  • 1 thanks

Outage in Devon (Exeter)

Anyone else in Exeter area having a long outage? It's been over 24 hours for me and impossible to chat to a human about it! I don't want to complain, I just want an email/a heads up about this and when it will be fixed. Anybody know?

MH by • Advocate
  • 116 Views
  • 2 replies
  • 1 thanks
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