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Setup & Performance

Discussions

Estimated/Guaranteed speed a lot lower than offered!

just taken out a contract today with Now, having used at my previous property with no issues and super fibre speeds of around 68mb/sec. Went ahead with a new contract at new property, and the expected speed is around 25mb/sec with a guarantee of a me...

stevemac by Advocate
  • 1440 Views
  • 12 replies
  • 1 thanks

No Activation

Hi,The activation date was set for 06/09/2023. I've received confirmation from Openreach that their work is complete.While the hub is connected, the broadband remains inactive. Furthermore, I suspect there might be an issue with the telephone line as...

Andrew2 by Advocate
  • 280 Views
  • 1 replies
  • 0 thanks

First time set up- wrong wifi password

Hi! I received my new router a few days ago and waited till yesterday (my connection date) to plug it in, I then plugged it all in following the instructions, all three lights are green but when I try connecting using the password provided it says in...

Shauna by Advocate
  • 559 Views
  • 1 replies
  • 1 thanks

Haven't received my Broadband Hub

I placed my order on 1 Sept and status says the Broadband Hub Kit delivery is sent. Haven't received it as yet. No tracking number, no info when it was sent out, no carrier info. How long does it usually take?Already started regretting switching to N...

AmyT2 by Newbie
  • 380 Views
  • 3 replies
  • 0 thanks

Not letting me get in touch

Renewed my contract, and now you say its not working. you wont let me pay. you wont let me get in contact, and your option to me was to post on discussions. get your act together now tv. people are working from home nowadays after that thing that hap...

Urgent Complaint: NOW Multiple Failures

Whom It May Concern,I am writing to express my extreme dissatisfaction with NOW services. The activation delay, prolonged wait, unfulfilled promises of updates, and rude agents have left me appalled. Your company even canceled my account without my c...

Farhan by Mentor
  • 634 Views
  • 5 replies
  • 1 thanks

Now Broadband not going live for two weeks

Hello all,I'm located in Marston, Oxford and recently purchased a NOW Hub 2 which was due to go live on 25th Aug. The engineer came and installed the cables, but he said there's some remaining issue and another visit should take place within the next...

tkt1999 by Advocate
  • 445 Views
  • 2 replies
  • 2 thanks

Loss of internet broadband (PR2 area)

It has been two days since my connection has been lost and do not know when I will get back online. I am very disappointed and frustrated since I am working from home. They should have at least explained what the issue is and when will the issue be r...

Amin by Advocate
  • 356 Views
  • 3 replies
  • 2 thanks