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Setup & Performance

Discussions

Resolved! Log a fault

Its amazing when companies make it difficult to just log a fault on their service.....I would like to log a fault in the SA16 area in South Wales on the broadband, its been intermittent for the last few weeks in the daytime. Does it during the night ...

Resolved! PC connection problem

My internet connection went live on the 13th September. Phone and Smart TV connected with no problem. However connecting via ethernet cable to PC failed completely with the message:- Ethernet doesn't have a valid IP address.When I connect over Wi-Fi ...

broadband issues

I have a rental property and I have been told by the company that hosts it that there was 6 hour power cut there 3 days ago. Since then the internet is not working. The have sent me photos that show there is power to the box, a working wireless conne...

MazH by Advocate
  • 436 Views
  • 3 replies
  • 1 thanks

Resolved! Password issue

 The password on the back of my hub does not work when I try to access the broadband.  I have tried so many times on different equipment but just get the message that the password is incorrect - any ideas, please? 

Broadband outage NE Kent

I've had no broadband since around 9.30 this morning (18/09/23). Tried turning the router on & off at the wall several times but no luck. We've had a rotten storm today & was wondering if it was just that, but that's been & gone hours ago & I'm still...

TraciC73 by Advocate
  • 249 Views
  • 1 replies
  • 1 thanks

Change broadband plan

Hi! I need a plan with a higher uploading speed and I cannot see the upload information for each plan. Also, the only option is to call and I have been waiting for ages! Is there another way to change the broadband plan? Please also let me know which...

Maria_ by Advocate
  • 936 Views
  • 9 replies
  • 5 thanks

Technical issue after moving flat

Hi,I moved my flat on the 4th of September and with me the Broadband.On the 14th of September and engineer came visit to set up the new broadband to solve the internet issue. I was notified that the work was completed and was happening outside the fl...