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Setup & Performance

Discussions

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Pulse Dialling?

Does anyone know if the phone lines used for NOW TV broadband support pulse dialling?I understand some providers in the UK still allow for pulse dialling (as opposed to the newer tone dialling) needed for older rotary phones. I was thinking of grabbi...

Resolved! Router box says brilliant broadband

Hi there,I signed up for the super fibre package in my new flat. Activation date isn’t until Tuesday 26th September. My router arrived today and the box says ‘brilliant broadband’ which I know is one of the other (cheaper and slower) packages. Do all...

Resolved! Landline fault

This is so frustrating.  I cannot receive calls on my landline and I have been trying to contact Now Tv about this using my mobile phone and I can never get through.  I wait for over half an hour and then give up.  This eats into my phone credit.  Wh...

Connection keeps disconnecting

When I connect to the broadband, it keeps dropping out and disconnecting. I have split the wifi into 2 hubs - 2.4GHz and 5GHz to see if the connection was any better but the issue keeps persisting. Additionally, resetting the router, unplugging and p...

Redders by • Advocate
  • 1494 Views
  • 11 replies
  • 1 thanks

Go live date passed

So my go live date was yesterday and still.... My wifi does not work? Why are now so bad... This was an address move.  Last time it took them 4 months to get my wifi working!!!!!!!!

Jayw04 by • Newbie
  • 621 Views
  • 4 replies
  • 1 thanks

Nitter to view Twitter/X posts from NOWHelpTeam

It is sometimes useful to see Twitter/X posts from NOW's Help Team to see if there are common problems. If you don't have a Twitter account, you can use one of the Nitter instances to see recent messages, without the inconvenience of using the Twitte...

seebee by • Scholar
  • 238 Views
  • 0 replies
  • 1 thanks

Unexpected Error opening app on iphone 11

Keeps crashing when i open the app.Have looked on this forum and have tried all the fixes mentioned i.e. turn off private relay and reinstall the app, software update etc.Spent 40 minutes on the online service and they have passed me to the concerns ...

NOW Internet down

I've noticed the Internet has been down quite a few times over the past few days. It's currently 2:15am UK time and the Internet has gone off despite the green light on the box. A couple of days ago it went off at 10:30pm. So strange this keeps happe...

Lw1961 by • Advocate
  • 641 Views
  • 4 replies
  • 0 thanks

Slow

Hi my broadband is terribly slow, I can’t work like this so how do I up the speed.

Missmase by • Advocate
  • 315 Views
  • 2 replies
  • 1 thanks
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